Thank you for visiting and shopping at www.elevatecbd.in. Following are the terms and conditions that constitute our shipping policy:

Shipment Processing Time 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates 

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation & Order Tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Customs, Duties and Taxes 

www.elevatecbd.in is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Damages 

www.elevatecbd.in is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy 

We currently do not ship outside India.

Cancellation Policy

The order cannot be cancelled once shipped. If the order is cancelled before shipping, a convenience charge of INR 100 will be levied and the balance amount will be refunded to the customer in the original mode of payment within 7 to 10 working days.

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. The courier charges for the return will have to be paid by the buyer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at elevatecbdin@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at elevatecbdin@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refund will be processed in the original mode of payment, which will be credited within 7 to 10 working days.